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@INPROCEEDINGS{Melikov95,
  author       = {Melikov, A. Z. and Ponomarenko, L. A.},
  title        = {On the approach to optimal control
                  of queuing systems with multiple classes of customers},
  booktitle    = {Proc.\ International Conf.\ on Syst.\ Sci.\ XII.},
  address      = {Wroclaw (Poland)},
  year         = {1995},
  pages        = {507-515},
}