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LaTeX Error Reports
12 January 1999
ERROR REPORTS
Before you report an error please check that:
* Your LaTeX system is not more than one year old. New LaTeX
releases occur at 6 monthly intervals, thus your problem may
have already been fixed.
* The error is not already fixed by a patch added recently to the
current distribution. If you have access to a CTAN archive then
you can easily check whether there is already a patch that fixes
your problem; so please do so. The patches are described in the
files patches.txt and ltpatch.ltx; these are in the current
distribution. This check is especially important if you are using
a distribution that is more than one month old.
* The error is not already mentioned in the documentation of the
distribution, e.g. in a .dtx file (in this case it is a feature :-).
* The error has not already been reported. If you have WWW
access, you can search the LaTeX bugs database using this URL:
http://www.latex-project.org/bugs.html
* The error is not caused by software other than the core LaTeX
software that is produced and maintained by the LaTeX3 project
team (please report problems with other software to the authors
or suppliers of that software).
* The error is not caused by using an obsolete version of any file or
of other software.
* You are using the original version of all files, not one that has
been modified elsewhere.
If you think you have found a genuine bug in a recent version of the
core LaTeX software, please report it in the following way:
* Prepare a *short* test file that clearly demonstrates your
problem; see below for a discussion of `short'.
* Run this file through latex to obtain the transcript file
(often .log) since you will need to submit this file also.
* Generate a bug report template by running the file
latexbug.tex through LaTeX.
* Fill in the spaces in the generated template file. Please note that
the reporting language is *English* irregardless of the fact, that
the address you are sending the bug report to, might not be in an
English speaking country. Reports received in a language other than
English might not be understandable for the person currently
looking at bug reports!
* Include all necessary information, especially a complete input
file, a complete transcript file, and all other files used (if they
are not standard).
Please check carefully to ensure that any non-standard files are
essential to the bug; and remember that we cannot debug files not
supplied by us.
Any such non-standard files should be included in a `filecontents'
environment at the start of your input file! This allows us to
run your test file without a lot of manual preparation; this is
essential since we have to deal with many reports, not just with
the one written by you.
* Please note that it is important to make the input file as short
as possible since this will enable us to find and fix the error
quickly. It also helps us because then we can often use it as a test
file for future releases.
We would expect most files to be less than 60 lines, and very
rarely to be longer than 100 lines.
This can often be achieved by defining a command to be some
arbitrary text and using this several times if it is necessary to
generate longer bits of text.
Error reports concerning UNCHANGED versions of CORE LaTeX files
which are less than one year old should be sent by E-mail to:
latex-bugs@latex-project.org
You will receive an acknowledgement by E-mail containing at the
beginning of its subject line a problem reference of the form
category/number, e.g. latex/1234. Please use this subject line in ALL
further E-mails concerning the problem. Otherwise your reply will be
categorized and filed separately.
LAYOUT PROBLEMS
If you think you have found a bug or some problematic behavior that
has been present in LaTeX for a long time (e.g., it was already in
LaTeX 2.09) you are, of course, equally welcome to report this, using
the above procedure. However, please note that we will normally not
change layout decisions made in the LaTeX standard classes (which are
derived from their 2.09 counterparts); nor will we change layout
decisions or the behaviour of core commands, even when these are
questionable from a typographic point of view, since such changes
would make thousands of documents invalid. See also the file
ltnews07.tex with regard to this policy.
DOCUMENTATION ERRORS
If you find an error in one of the following books:
TITLE Author Errata File
The LaTeX Manual Lamport manual.err
The LaTeX Companion Goossens, Mittelbach, Samarin compan.err
The LaTeX Graphics
Companion Goossens, Mittelbach, Rahtz grphcomp.err
Das LaTeX Handbuch Lamport handbuch.err
Der LaTeX Begleiter Goossens, Mittelbach, Samarin begleit.err
The LaTeX Web Goossens, Rahtz webcomp.err
Companion
then please check first whether it is already mentioned in the errata
file for that book (these files are part of the LaTeX distribution).
If this is not the case then please report the error to the address
given in that corresponding errata file.
Please *do not* send such reports to the latex-bugs address.
--- Copyright 1997,1998 the LaTeX3 project. All rights reserved ---
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